Last updated: 13 May 2023
Respect for Courier's Information: We strive to limit the information we collect from couriers to what is absolutely necessary for us to deliver our services. The couriers' information belongs to the couriers and the restaurants they work for. When droov uses this information, it is done so with the ultimate benefit of facilitating and improving the delivery process.
Protection against Third Parties: We never sell personal information to any entity. If a third-party requests access to a courier's information, we reject the request unless we have explicit permission from the courier and the restaurant, or are legally mandated to comply. If we are legally required to share personal information, we will strive to notify the concerned party in advance, unless we are legally prohibited from doing so.
Safeguarding Business Partners' Information: We never sell or transfer commercial or personal information of our business partners, including restaurants and their associated delivery apps, to anyone. We never disclose this type of information to third parties, including parent companies, group companies, or subsidiaries of droov. If a third party requests access to commercial or personal information that can be linked to a business partner, we will deny the request unless we have permission from the business partner or are legally obligated to do so. If we are legally required to share commercial or personal information of business partners, we will notify the business partner and, if applicable, any affected couriers in advance, unless we are legally prohibited from doing so.
Information We Collect
When you use the App, we collect the following types of information:
- - Personal Information: This includes your name and phone number. This information is necessary to facilitate communication between you and the customer during the delivery process.
- - Location Information: When you are delivering an order, the App collects real-time information about the location of your device. This allows customers to track their order and enhances the delivery experience.
How We Use the Information
We use the information we collect for the following purposes:
- - To facilitate the delivery of orders: We use your location information to track the progress of a delivery, and we share your name and phone number with the customer to facilitate communication during the delivery process.
- - To improve our services: We analyze information about how you use our App to help us improve our services and develop new features.
How We Share Your Information
We will not share your personal information with third parties except in the contexts listed below. We do not sell your personal information.
- - With customers: We share your name and phone number with customers when you are delivering their order. This is necessary for them to communicate with you during the delivery process.
- - For legal reasons: We may share your information if we believe it's required by law, regulation, operating agreement, legal process, or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We hold information about you both at our own premises and with the assistance of third-party service providers.
You have the right to ask us not to process your personal data for marketing purposes. You can exercise this right at any time by contacting us at firstname.lastname@example.org. You have the right to access information held about you. Your right of access can be exercised in accordance with the applicable data protection legislation. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
Changes to this Policy